At Power Punch, we stand behind our competition-grade boxing equipment like a champion stands behind their training. However, we understand that sometimes gear needs to be returned or exchanged. This policy outlines our straightforward process to ensure your satisfaction.

1. Our Return Policy

We accept returns within 15 days of delivery for most items in new, unused condition with original packaging and tags attached. Exceptions apply to certain protective gear (see section 5).

2. Return Process

Follow these steps for a smooth return or exchange:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request (use the template below).
  2. Approval: We’ll respond within 2 business days with return instructions.
  3. Ship Back: Package the item securely and ship to our Oklahoma City facility (address below).
  4. Inspection: We’ll inspect the returned item within 3 business days of receipt.
  5. Resolution: You’ll receive confirmation of your refund or exchange shipment.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Power Punch Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item Name: [Product Name] Item SKU: [If available] Reason for Return: [Brief explanation] I understand the item must be in new, unused condition with original packaging. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

3. Refund Information

Once your return is approved:

  • Timing: Refunds are processed within 5 business days after we receive and inspect the item.
  • Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

4. Exchange Policy

For size or product exchanges:

  • Follow the same return process above, indicating you want an exchange
  • We’ll ship the replacement item once we receive your return
  • You’re responsible for return shipping unless the error was ours

5. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Groin Protectors
  • Mouthguards (if included in Body Protectors or Competition Sets)
  • Used Hand Wraps
  • Customized Equipment (personalized boxing robes or trunks)

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • Our shipping error (wrong item sent)
  • Defective product

We recommend using a trackable shipping service and retaining your receipt until the return is complete.

7. Contact Information

For any return questions:

Power Punch Returns
1709 Southeast 51st Street
Oklahoma City, US 73129
Email: [email protected]

Note: This policy may be updated periodically. Last updated: [Insert Date]